Services and guarantees
Our broad service offer gives you the freedom to choose not only the
products that suit you but also decide how much you want to do yourself
and how much you want us to do for you. On this page you'll find the
different services that we can offer to help and support you.
Wardrobe planning and consultation
Even on big projects, the little things matter.
Discuss your ideas with our team of design
professionals and we'll help nail them down
Whether you're shopping in store or online, and
no matter how big the purchase, we can do the
heavy lifting and bring it to your preferred
location, at a time that suits you.
You can book the service for anything from a
single piece to all of your storage furniture. We
take away the packaging and dispose of it in an
environmentally friendly way.
We help you with inspiration and functional
solutions for everything, from the placement
of wardrobes and storage to lighting.
If you prefer, we measure the room and check
everything, from the placement of windows,
doors, and power sockets to the material and
condition of the walls.
All of our products are designed to be assembled
by you, but we're more than happy to help put it
You can carry
Click and collect (Coming soon)
Save time on your next shopping trip. Submit
your order online, and we'll have it ready to
pick up when you arrive.
This guarantee applies to domestic use only for clothes and shoe storage and
covers defects in material and workmanship in the following components of
the PAX/KOMPLEMENT wardrobes and interior organisers: • Frames • Hinged
doors and hinges • Dividers for frames • Sliding doors and sliding door
mechanism • KOMPLEMENT interior organisers.
Products not covered under this guarantee
KOMPLEMENT Insert for pull-out tray,
KOMPLEMENT Jewellery insert for pull-out tray,
KOMPLEMENT Divider for pull-out tray
KOMPLEMENT Shoe insert
KOMPLEMENT Drawer mat and
PAX Wardrobes and
KOMPLEMENT interior organisers
have a free 10-year guarantee.
What is not covered under this guarantee?
This guarantee does not apply to products that
have been stored or installed incorrectly, used
inappropriately, abused, misused, altered or
cleaned with wrong cleaning methods or
This guarantee does not cover normal wear
and tear, cuts, scratches or damage caused by
How long is this guarantee valid?
impacts or accidents.
The guarantee for PAX/KOMPLEMENT wardrobes
This guarantee does not apply if products has
and interior organisers remains in force for ten
been placed outdoors or in a humid environment,
the peace for
comes with a
(10) years Create
and is valid
proof of purchase.
We reserve the right to adjust our prices
accordingly to any other changes beyond
our reasonable control, eg. major currency
fluctuations. Although we do try to ensure that
all information in the catalogue is correct at the
time of printing, we apologise for any alteration
to products of the range that may be made
during its life. IKEA also reserves the right to
correct price errors or on a while stocks last basis.
Please also note that some articles may vary in
size and colour from shown in this brochure.
What will be done to correct the problem?
IKEA will examine
at sliding Assemble
its sole discretion, if it is covered under this
instruction and secure the wardrobe frames by
If considered open
to a wall.
in mind that different
a wide range
its own service
types of wall
defective product or
fittings. If you are uncertain, contact your local
replace it with the same or a comparable product.
hardware specialist. Wipe clean with a cloth
If it is covered by this guarantee, IKEA will pay the
damped in mild cleaner. Then wipe clean
costs of repairs, spare parts, labour and travel
with a dry cloth.
for repair staff, that IKEA incur, provided that the
product is accessible for repair without special
How country, provincial and state law applies
This does not
This guarantee gives you specific legal rights,
(Co. No. 993619-K)
work not authorized by IKEA. Replaced parts
and is in addition to your statutory legal rights.
60 Tampines North Drive 2, Singapore
become the property of IKEA. If the item is no
longer sold by IKEA, IKEA will provide an
It is IKEA
determines, at its sole discretion, what
16 Tuas Avenue 5, Singapore 639340
constitutes an appropriate replacement.
How do we lower our prices?
When we constantly lower our costs with
efficient production, transportation and
storage solutions, we pass the savings on
to you! That is why some products have
even lower prices this year. The
Even Lower Prices are valid from
26 August 2021 to 31 July 2022.
Give long-lasting care to
your favourite items
34 Services and guarantees
Even lower price
How to reach us if you need service
Customer Contact Centre
Phone: +(603) 7952 7575
Email: [email protected]
But you donít have to
Read more about IKEA services