General information
Guarantees
IKEA kitchens are made to stand up to the rough and tumble of
everyday life in your home. Day in, day out, year after year. In fact,
we're so conident of the quality of your products that we ofer
generous guarantees on our kitchens, worktops, appliances and
taps – all for free.
What is guaranteed?
The extent of the guarantee given for each
product is described alongside each product.
The METOD kitchen system
has a 25-year guarantee.
The ENHET kitchen and kitchen mixer taps
have a 10-year guarantee.
Appliances
have a 5-year guarantee.
In our test labs we open and close METOD
kitchen drawers 200,000 times to make sure
they can handle everyday kitchen life for at
least 25 years – guaranteed.
Duration of guarantee
Each guarantee lasts for the number of years stated
against each product starting from the date of purchase.
What will IKEA do to correct the problem?
IKEA will examine the product and decide if it’s covered
under this guarantee IKEA will then, at its choice, either
repair the defective product or replace it with the same
or a comparable product. In these cases, IKEA will be
responsible for the cost of repairs, spare parts, labour
and travel for repair staf that IKEA incurs, provided that
the product is accessible for repair without IKEA incurring
additional expenditure to gain access. This will not apply
in cases where repair work has not been authorised by
IKEA. Any defective parts removed in the course of repair
work will become the property of IKEA. If the item is no
longer sold by IKEA, IKEA will provide an appropriate
replacement. IKEA will decide at its discretion, what will
constitute an replacement.
Conditions for the guarantees
The guarantees are valid from the date of purchase at
IKEA or date of delivery if later. The original purchase
receipt is required as proof of purchase.
Exclusions
The guarantees do not apply to products that have been
stored or assembled incorrectly, used inappropriately,
abused, misused, altered, or cleaned with wrong cleaning
methods or wrong cleaning products. The guarantees
do not cover normal wear and tear, cuts or scratches, or
damage caused by impacts or accidents. The guarantees
do not apply if products have been placed outdoors or in
a humid environment or if the products have been used
for non-domestic purposes (unless otherwise stated).
The guarantees do not cover consequential or
incidental damages.
Care instructions
To be able to rely on this guarantee you need to follow
the speciic care instructions for every product. You can
ind all care instructions at your nearest IKEA store and
on the IKEA website: IKEA.my
How to reach us if you need service:
IKEA Damansara
No. 2, Jalan PJU 7/2, Mutiara Damansara,
47800 Petaling Jaya, Selangor.
IKEA.my/Damansara
IKEA Cheras
No. 2A, Jalan Cochrane, Taman Maluri,
55100 Kuala Lumpur.
IKEA.my/Cheras
IKEA Tebrau
33, Jalan Harmonium, Taman Desa Tebrau,
81100 Johor Bahru.
IKEA.my/Tebrau
IKEA Batu Kawan
752, Persiaran Cassia Selatan 8,
14110 Bandar Cassia Penang.
IKEA.my/BatuKawan
Phone: 603-7352 7575
Email:
[email protected]
Website: IKEA.my
Save your sales receipt as proof of purchase. Proof
of purchase is required for the guarantees to be valid.
To ind out more, visit IKEA.my/guarantee
64 Guarantees
Product guarantee
METOD kitchen system
25-year guarantee
What products are covered under
this guarantee?
This guarantee applies to domestic kitchen use only. This
guarantee covers all of the following parts of the METOD
kitchen system: • Cabinet frames • Fronts • Wall rail
• UTRUSTA hinges • MAXIMERA fully-extending drawers
• UTRUSTA shelves of tempered glass and melamine
• Plinths • Legs • Cover panels • Deco strips/mouldings
• Work tops • Wall panels • Sinks except FYNDIG
• EXCEPTIONELL fully-extending push-to-open drawers.
Products not covered under this guarantee?
• UTRUSTA wire baskets, TORNVIKEN and VADHOLMA
have a 10-year guarantee. UTRUSTA push opener,
electrical has a 5-year guarantee.
Products not covered under
25, 10 or 5 years guarantee:
Knobs, handles, KNOXHULT kitchen,
SUNNERSTA kitchen and FYNDIG sink.
ENHET kitchen
10-year guarantee
What is covered under this guarantee?
This guarantee applies to domestic kitchen use only and
covers defects in materials and workmanship.
Appliances
5-year guarantee
What is covered under this guarantee?
The guarantee covers faults of the appliance, which have
been caused by faulty construction or material faults from
the date of purchase from IKEA. This guarantee applies
to domestic use only. The exceptions are speciied under
the headline “What is not covered under this guarantee?”
Within the guarantee period, the cost to remedy the fault,
e.g. repairs, parts, labour and travel, will be covered,
provided that the appliance is accessible for repair
without special expenditure. On these conditions the
EU guidelines (Nr. 99/44/EG) and the respective local
regulations are applicable. Replaced parts become the
property of IKEA.
How long is the guarantee valid?
This guarantee is valid for ive (5) years from the original
date of purchase of the IKEA appliance from IKEA.
TILLREDA and LAGAN appliances have a two (2) year
guarantee valid from the original date of purchase. If
service work is carried out during the guarantee period,
this will not extend the guarantee period for the
appliance, or the new parts.
Which appliances are covered under this guarantee?
The ive year (5) guarantee is valid for all IKEA appliances,
except for TILLREDA and LAGAN appliances, which have
a 2-year guarantee.
Who will execute the service?
The IKEA service provider will provide the service
through its own service operations or authorised
service partner network.
What is not covered under this guarantee?
Normal wear and tear • Deliberate or negligent damage,
damage caused by failure to observe operating
instructions, incorrect installation or by connection
to the wrong voltage, damage caused by chemical or
electro-chemical reaction, rust, corrosion or water
damage including but not limited to damage caused by
excessive lime in the water supply, damage caused by
abnormal environmental conditions • Consumable parts
including batteries and lamps • Non-functional and
decorative parts which do not afect normal use of the
appliance, including any scratches and possible colour
diferences • Accidental damage caused by foreign
objects or substances and cleaning or unblocking of
ilters, drainage systems or soap drawers • Damage to
the following parts: ceramic glass, accessories, crockery
and cutlery baskets, feed and drainage pipes, seals, lamps
and lamp covers, screens, knobs, casings and parts of
casings. Unless such damage can be proved to be due to
production faults • Cases where no fault could be found
during a technician’s visit • Repairs not carried out by our
appointed service providers and/or an authorised service
contractual partner or where non-original parts have
been used • Repairs caused by installation which is faulty
or not according to speciication • The use of the
appliance in a non-domestic environment, i.e.
professional use • Transportation damages. If a customer
transports the product to their home or other address,
IKEA is not liable for any damage that may occur during
transport. However, in case of IKEA delivery of the product
to the customer’s delivery address, then eventual
damages to the product that occurs during this delivery
will be covered by IKEA (but not under this guarantee).
For claims under this last particular condition, the
customer should contact IKEA Customer Service at
IKEA.my/services • Cost for carrying out the initial
installation of the IKEA appliance. These restrictions do
not apply to fault-free work carried out by a qualiied
specialist using our original parts in order to adapt the
appliance to the technical safety speciications of
another country.
Kitchen mixer taps
10-year guarantee
What is covered under this guarantee?
The 10-year guarantee is valid for all kitchen mixer
taps at IKEA. This guarantee covers defects in materials
and workmanship. This guarantee applies to domestic
use only.
Which kitchen mixer taps are not covered
under this guarantee?
LAGAN mixer tap and KALLSJÖN pillar tap have a
2-year guarantee, valid from the date of purchase.
What is not covered under this guarantee?
This guarantee does not apply if the products
have been used in a corrosive environment.
Note
We reserve the right to adjust our prices accordingly to
any other changes beyond our reasonable control, eg.
major currency luctuations. Although we do try to ensure
that all information in the brochure is correct at the time
of printing, we apologise for any alteration to products
of the range that may be made during its life. IKEA also
reserves the right to correct price errors or on a while
stocks last basis. Please also note that some articles may
vary in size and colour from shown in this brochure.
Even lower price
When we constantly lower our costs with eicient
production, transportation and storage solutions, we
pass the savings on to you! That is why some products
have even lower prices this year. The Even Lower Prices
are valid from 26 August 2021 to 31 July 2022.
Guarantees 65
